The Yellow Pages have been replaced by local online search, with a twist: local search results display star ratings.
According to a Harvard Study, some businesses have reported up to a 20% drop in sales due to negative reviews. And for each star rating increase or decrease, businesses may lose or gain 5% to 9% in sales.
M3 REVIEWS turns happy customers into brand enthusiasts which increases your business’ sales. See real reviews from happy customers. Share great reviews on the review sites that matter the most. Increase your star ratings, and get new customers in the door!
M3 REVIEWS is the only easy to implement end-to-end solution for organic reviews encompassing monitoring, collecting, and amplifying reviews. The M3 REVIEWS solutions cover an industry leading 500 Review Sites and connects with over 350 counterpart systems (CRM, Social Media, Help Desk, Newsletters), so we can work your way.
Any local merchant previously listed in the yellow pages. This works for brick and mortar locations, as well as home-based businesses that service others (plumbers, electricians, etc.).
Individual product lines (i.e. beef jerky or specific electronics) sold in local stores, and single websites without physical locations.
Complainers are motivated to complain. Happy customers are less motivated to share positive information.
We track your online reviews across over 500 review sites with daily and weekly reports. You may receive daily reports of ratings and reviews on the review sites that matter for each of your locations.
M3 REVIEWS creates a custom website that serves as a landing page where all your customers can leave reviews. On this page, customers can easily submit reviews and star ratings of your business. These can be branded, linked, and embedded into your website and Facebook business page seamlessly.
Yes. Our custom website makes it easier for customers to submit reviews easily via many means, including smart phone, tablets and kiosks. We offer free configuration instructions for your own tablets and smart devices.
Custom tablets give your in-store customers the perfect user experience for review collection. They can organically submit a review without leaving the store, earn a discount or coupon on-the-spot, and share their review with friends before they even leave.
Yes. The M3 REVIEWS platform includes automated posting to social media channels, as well as social sharing tools that make it easy for your customers to recommend your company via email, Facebook and Twitter.
No. We respect your relationships with your customers. We help you cultivate them, not destroy them. For that reason, we will never harass your customers.
Yes. Our platform integrates coupons and referrals that allow you to reward customers for their positive feedback. You can decide what the coupon can be, and when a customer can use it.
There are many other benefits, including:
- New Customers via Improved Ratings and Reviews
- New Customers via Improved Rankings
- New Customers via Local Search Listing Verification
- New Customers via Local Search Listing Monitoring
- New Customers via Testimonials
- Repeat Customers via Email List Building
- Repeat Customers via Winning Over Unhappy Customers
- Repeat Customers via Couponing
- Repeat Customers via Social Media
- Chain Management – Know the Reputation of Every Location
- Feel Better About Your Reputation Online
- Online Reputation Control
Yes. An instant alert for any review and star range can be set up, and immediately sent to the appropriate destination (email, webhooks, social media, help desk ticketing, CRM case, etc.).
In additional to social media automations, M3 REVIEWS sends automatic thank you and follow-up emails to the right customers. They are then asked to share their review on popular review sites that matter most.
No. Certain review sites filter reviews that are poor quality. High quality reviews speak from a unique first person experience and are less likely to be filtered.
It varies, but it depends on the number of review sites you are sharing consumer reviews to – as well the quality of your previous reviews. Our organic and steady approach takes between 1 to 4 months to significantly increase your ratings.
The dashboard lets you filter and report on just about anything you can image.
Upon signing up, we will give you a unique login and password to your Customer Portal to access anytime.
M3 REVIEWS can handle businesses with up to 50,000 locations. The user access can be infinitely sliced for regional and local access.
M3 REVIEWS only encourages the sharing of real reviews from real customers, which is compliant with all review sites.
Upon signing up, you will be contacted by a M3 REVIEWS Project Manager, who will help you setup and configure your account, custom website, and Customer Portal.